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ACMP Atlanta Q3 Chapter Meeting - September 26, 2019

Effective Change Management  is  happening today.


  WILLIAM COSSEY serves as assistant vice president of HR technology services for Cox Enterprises. Cossey leads a team responsible for formulating and executing an operational strategy for HR systems that support the entire Cox family of businesses.

Cossey joined Cox in 1997 as assistant senior auditor and has held several positions including business manager, director of business operations, executive director of supply chain and executive director of program management, all in the Cox Communications division. Prior to Cox, Cossey was a senior auditor with PriceWaterhouse LLC (now PWC).

Actively involved in the community, Cossey is a member of the board of directors for APEC Learning Center and a member of the National Association for Multi-ethnicity in Communications (NAMIC). Cossey has been married to his wife Jaki for over 25 years and has three children Alexandrea (26), Kyle (24) and Jordan (21).

Cossey holds a Bachelor of science in Accounting from Alabama State University and a Master of Business Administration from the University of Phoenix. He is also a graduate of the 12th class of NAMIC’s Executive Leadership Development Program in partnership with The University of Virginia Darden School of Business.

 ERIKA MOOKERJIE  has spent more than 25 years making change leadership accessible and practical for the people involved. She works with C-level and senior executives so they understand their role in change and the specific actions they must take to be successful. She helps mid-level managers recognize their feelings about the change and learn what they must do to get their own teams ready. She also works directly with front-line employees who often just want to know what they have to do differently in their jobs, how to do it and why.

Her latest change adventure is starting her own change consulting business, Change Leadership Advisors. Change Leadership Advisors believes that caring about people is at the heart of leading change. And that means making sure people know why the change is happening, what they need to do differently and how to do it well. Erika sees the positive correlation between preparation and change success. Change Leadership does not guarantee the happiness of those who must make the change. What it can promise is that people are ready – before, during and after the change happens.

Erika has worked at Cox Enterprises, North Highland, Leadership Strategies, Computer Sciences Corporation and Ernst & Young with communications, human healthcare, animal healthcare and energy clients, along with state and federal government agencies. In addition to leading change, her strengths include creating and leading matrixed teams, facilitating effective workshops, and coaching and mentoring.

At Cox Enterprises, Erika launched the Cox Change Community in 2015 for employees who wished to connect and learn more about Change Leadership. The Community grew from 16 people to more than 100 by 2019, comprising members from strategy to marketing, IT to HR, corporate to field operations, across the company’s businesses.

Erika is a graduate of Trinity University (San Antonio, TX) with a degree in International

Economics. She volunteers with Habitat for Humanity and was part of Georgia’s Women in Technology (WIT) for five years. Erika spends much of her time outside of work keeping up with her young twin boys.

ROCHELL MCLAIN has a passion for the intersection of business and technology. As the Sr IT business strategy manager at Gulfstream, he manages the relationship between the business community and IT, which includes responsibility for all IT communications.

During times of change, communication is critical for modest applications changes or dramatic digital transformation. Rochell partners with Gulfstream's change management team to help navigate organizational transitions.

Before joining Gulfstream, Rochell had a successful 25-year career at IBM holding staff and management positions in software development, consulting, and sales. Rochell is an APICS certified supply chain professional and a TOGAF certified enterprise architect.

TERESA HAUCK is a senior change consultant and coach in Aflac’s Strategy Office in Columbus, GA, currently working within the Digital Services organization. She has over 15 years of experience as a change practitioner with companies including Accenture, Shell Oil, BP, Hartford Insurance, Coca-Cola, SunTrust, and Emory University and Healthcare.

Teresa, a powerful partner in helping leaders of historical-type organizations, is on a mission to help leaders and their teams navigate successfully through transformational change to ensure a greater return on their investment. Teresa is always looking for ways to improve her change practice in today's constantly-changing environment; she frequently reaches out to her network for thought leadership. She relies on the core values of trust, honesty, fairness, accountability, and transparency.

Teresa has a Master’s degree in Human Resource and Organizational Development from The University of Georgia and has continued throughout her career to obtain various professional certifications related to her work. Teresa is originally from Gwinnett County and now lives in Marion County with her husband, Michael, and their little dog, Luna.

At the intersections of change management, people operations, customer success, you will find TIFFANY R. FRASIER.  Tiffany is an energetic and enthusiastic blend of analytics, change leadership and people development.  

Throughout her 13+ year career, she has proactively developed solutions and managed large-scale implementation and post-implementation projects that have helped organizations such as the City of Atlanta, Mosaic Consulting Group, and Ultimate Software address critical business issues holistically and cost effectively. Tiffany’s transparent and detailed communication style has contributed to her success in leadership and client relationship management, shaping the careers and lives of countless direct reports, colleagues and counterparts.  She continually delivers results, goes above and beyond in providing exceptional customer service and support, and displays genuine integrity and respect as a leader.  She possesses strong, commanding leadership acumen, including the ability to increase individual and organization capacity through coaching and mentoring.

Tiffany holds a Master of Business Administration degree from Kennesaw State University in Kennesaw, GA.  She also holds a Bachelor of Science in Marketing and Distribution Management from Indiana University’s Kelley School of Business and is a Certified Managerial Coach, obtaining her CMC professional designation from Kennesaw University in 2017, and in 2019, she became a Prosci certified change practitioner. 

For more information on the ACMP Global organization, visit their website at acmpglobal.org.

ACMP Atlanta is a 501(c)3 non-profit organization. Atlanta, Georgia, USA

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